Providing customer value is what we’re all here for. Unfortunately, it’s not the only thing we end up doing because of demands on our time.
Do you want to optimize for is getting things done or for doing things? That’s a pretty subtle difference, but it’s an important one.
I got my attribution wrong, and you probably did too, but the point is just as valid.
What are these forces, and how do they interact?
Cycle time is ALWAYS important
Scripting is only part of automation